Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

You can find a full listing of upcoming courses in the "Register Online" Link.  Once you find the course you are looking for, Click on the "register" button. You will be given the option on how you would like to pay for the course.

 

We offer flexible scheduling but it helps to call two to three months in advance to properly promote and schedule your class. A memo of understanding will be developed between your organization and Specialized Rescue Training that discusses fees and all course details.

Course locations and Google Maps are located on the "Register Online" Page. 

  • Go to OUR COURSES > REGISTER ONLINE
  • SCROLL DOWN TO YOUR COURSE
  • CLICK ON THE RED HYPER LINK FOR THE LOCATION
  • GOOGLE MAPS WILL COME UP

Host agency provides:

  • Classroom with white board or other writing surface
  • Television with DVD and VHS player
  • PowerPoint projector system
  • Large Screen
  • Coffee or other Drink of choice
  • Snacks for students during breaks – your choice

Yes - Many of our courses do have prerequisites and pre-course work that must be met prior to attending the course.  For a full listing of prerequisites and pre-course work, visit the OUR COURSES > COURSE INFORMATION Link above and choose the course you are planning on attending from the menu on the left side of the page.

Classes typically begin between 8:30-9 a.m. and conclude between 4:30 and 5 p.m. with a one hour lunch break. Our staff normally teaches Monday thru Friday Some classes can range from 2-5 days in length. Schedules can be adapted to meet Your Site’s needs. Schedules and equipment needs vary according to the class you host.

Yes - Attendance for 100% of class time is mandatory.  If you cannot make a session you must get permission from the instructor in advance.  Students who miss a section of the course without pre-approval may be asked to leave the course for the sake and safety of the other students.  Please see out Code Of Conduct for more information.

As long as you have met all the course objectives and tasks satisfactorily your certificate and taskbook (if applicable) will be available for digital download within 72 hours.  All Specialized Rescue certifications and taskbooks are generated digitally via our course administration platform.  

  • Your courses, certification and taskbooks are available in "MY COURSES" Menu.  
  • You Must Be Logged In to access your courses.

We prefer to ship course manuals and supplies prior to the start date. Host agencies can choose to hand out these materials on the first day of class or distribute earlier for pre-course studying. We also ship teaching materials which need to be secured until the course begins. All boxes will be marked.

All of our rescue certifications are valid for three years from the date of issue.

We recommend registering for courses as soon as possible as space can be limited, and being on the roster means you will receive any important updates and alerts regarding the course. However, you can register for a course up until two weeks before its start date.

  • There is a $25.00 late registration fee for each student that registers after the 14 day cutoff. 
  • Your Agency will receive a PROMO Code that should be used by all your personnel registering for the course.  Once registration is complete, we will invoice your agency for the students attending.

You can recertify your certification by taking the course within three years of your last certification. You must complete a pre-course written and practical assignment by the start of the course.  Please bring your current certification card with you to your course.

 

In the event that Specialized Rescue should cancel a class, all registrants would be notified a minimum of 7 days in advance.  All payments will be refunded within 30 days of a cancellation notice; however the registrant may apply the payment toward  any other course that Specialized Rescue offers.

It is the policy of Specialized Rescue Inc. that the following will be adhered to if a registered student wishes to cancel a class enrollment.

  • 50% of class fee will be assessed if registration is cancelled. No refund will be given if student does not attend class or if registration is cancelled 6 days prior to the start of the class.
  • If the student is unable to attend the course and wishes to transfer to another course, a $10.00 transfer fee will be added to the cost of the course.  Transfers are good for one calendar year.

Note: Refunds will be processed via Cashier Check and will be issued with 30 days of cancellation. 

We Do Not Accept cancellations via phone or email.

Should Specialized Rescue  reschedule a class, all those registered for that class will be notified a minimum of 7 days in advance of the scheduled class date.  Those individuals already registered for that class will be given first opportunity to reserve seating in the newly rescheduled class.  Registration fees paid for a class that has been rescheduled can be refunded in full or credited to the registration fee of the rescheduled class.

If you would like to cancel your attendance in an upcoming course you must do so online.  Please see our cancellation and or transfer policy.

To Cancel A Course:

  • Log In To The Site 
  • Click On The "My Courses" Link In The Upper Right Hand Corner of the Main Menu.
  • Click The Cancel Button For On The Course You Wish To Cancel.

 

If you have canceled 6 days prior to the start date of the course, you will receive a 50% refund. 

Note Under certain circumstances we may allow students to transfer their course tuition towards a comparable course.  This is done on a case by case basis and a $25.00 fee will be accessed. 

Note: Refunds will be processed via Cashier Check and will be issued with 30 days of cancellation. 

We Do Not Accept cancellations via phone or email.

Should any of your employees register and pay (INCLUDES PURCHASE ORDERS) for a class and then be unable to attend, they should log in to our site and cancel at least 14 days prior to the scheduled class.  In order to qualify for a for a 50% refund, students (or their employing agencies) must cancel attendance no less than two weeks prior to the commencement of the course.  Cancellations must be received via our website admin area. A confirmation of receipt and a cancellation number must be obtained from the coordinator.

  • Your agency can substitute an employee of your choice as long as they meet all prerequisites and have the precourse work completed prior to the first day of the course.

Payment is due with registration unless other arrangements have been approved. See cancellation and/or transfer policy below. We will do everything possible to meet your request, however, some classes fill rapidly and may not be available. If this is the case, we will contact you to schedule an alternate class.

NOTE: All Registration Must be completed two weeks prior to the beginning date of the course. If you would like to register after this date a $25.00 late fee will automatically be added at check out.

Cancellations made within the two week time period prior to the start of the course are subject to forfeiting 100% of the class registration fees.

  • If you cancel with 14 days notice or more, you have the option of transferring credit for the full amount toward any class on the current specialized Fire and Rescue class schedule or any class  should hold in the future.
  • Substitutions of students may be made at any time.
  • Please call us immediately if you have any questions.

Classes that are scheduled to go must meet minimum attendance requirements.  While we try to accommodate everyone, seating for classes are limited.  Registration is accepted on a first come- first served basis until sold out.  Failure to attend a class without prior cancellation does not relieve an enrollee's financial obligation for that class.  If the 14 day cancellation policy is not received and confirmed by a return email, Specialized Fire and Rescue will invoice in full for all No-Shows in each class.

  • The use of a purchase order to guarantee seat reservation is a courtesy that we offer with prior arrangement.  Please take note that purchase orders guarantee registration and they are legally binding.  Unless the registration is cancelled within the full refund policy time parameters, agencies using purchase orders will be billed for full enrollment costs if the student is a No-Show.